Chatpliance

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AI for Retail & Ecommerce · B2B · B2C · C2C

Sell More. Support Less.
Grow Faster.

Abandoned carts. Slow returns. Unanswered questions at midnight. Other retailers are automating these right now. CynAI gives your store an AI agent that sells, supports, and recovers revenue — without adding headcount.
Calculate What You're Losing
See CynAI in Action

Sell More. Support Less. Grow Faster.· The Chatpliance promise

  • 70% of your shoppers leave before buying — cart recovery changes that
  • Every unanswered product question at 11pm is a sale lost to a competitor
  • A painful return process means no second order — return automation fixes it
  • Stockouts with no alerts are invisible revenue leaks
  • 12-hour support response times cost 5-star reviews
  • CynAI Voice: zero hold time, 100% calls answered
  • 70% of your shoppers leave before buying — cart recovery changes that
  • Every unanswered product question at 11pm is a sale lost to a competitor
  • A painful return process means no second order — return automation fixes it
  • Stockouts with no alerts are invisible revenue leaks
  • 12-hour support response times cost 5-star reviews
  • CynAI Voice: zero hold time, 100% calls answered
Fewer Abandoned Carts
0 %
Faster Return Processing
0 ×
Autonomous Resolution Rate
0 %
Fewer Abandoned Carts
0 s
Setup — No Rebuild Needed
0 h

The Problem

Your Store Is Losing Money In Four Places At Once.

Most retail and ecommerce owners know something is wrong. They can see it in the numbers. What they don’t always see is exactly where — or what it costs them each month to leave it unfixed.

You're Paying for Traffic That Doesn't Convert

You spend on ads. Visitors arrive. 70% leave without buying. Without automated recovery — cart nudges via chat, email, and voice — that ad spend is partially wasted every single day.

Unanswered Questions Are Killing Conversions

A shopper has a question at 10pm. No one answers. By morning they've bought from a competitor. Every unanswered product question is a sale that left your store and went somewhere else.

Repeat Customers Aren't Coming Back

A customer buys once. No follow-up. No check-in. No reorder nudge. They forget you exist. Repeat purchase rate is one of the strongest revenue levers in retail — and most stores leave it unmanaged.

Average Order Value Is Stuck

Shoppers buy one item when they could have bought three. Without a product recommendation engine or smart upselling at checkout, your AOV stays flat while your cost of acquiring each customer keeps rising.

70%

Of shoppers who add to cart leave without completing the purchase. For a store doing $100K/month, that's roughly $233K in annual revenue sitting in abandoned carts — before any recovery automation.

1 in 5

Customers who had a bad post-purchase experience — slow response, hard return, no follow-up — will not buy again. Repeat customers cost 5x less to retain than acquiring a new one.

Calculate your specific revenue loss

Support Team Overwhelmed During Peak Season

Black Friday, holiday sales, product launches — your support volume spikes and your team can't keep up. Tickets pile up. Response times stretch. Customers leave bad reviews. The busiest days become the most damaging ones.

The Same Questions Asked 100 Times a Day

"Where is my order?" "What's your return policy?" "Do you have this in size 8?" Your staff answers these manually, all day, every day — instead of focusing on work that actually requires human judgment.

Returns Handled Manually — Slowly

A customer requests a return. A staff member reads it, verifies the policy, writes back, issues the label, updates the inventory. That's 20 minutes of labor per return. Multiplied by every return your store processes this month.

No Visibility Into What Customers Actually Want

Customers ask questions your catalog doesn't answer. Products sell out silently. Complaints repeat without anyone noticing the pattern. Without structured data from every customer interaction, you're making buying and merchandising decisions blind.

20min

Average staff time spent per manual return — policy check, response, label issuance, inventory update. CynAI handles standard returns in under 60 seconds with zero staff involvement.

8–12hrs

Industry average retail support response time. A customer deciding whether to buy from you will not wait 8 hours for an answer. Speed of response is a conversion variable — not just a service metric.

See how much slow response is costing you

Bad Reviews From Slow Responses

A customer waited 14 hours for a reply. They didn't get an answer in time. They left a 1-star review. That review is now the first thing the next 50 visitors read before deciding whether to buy. One slow response cost you far more than one sale.

Customers Don't Trust the Site Enough to Buy

A shopper is interested but uncertain. No live chat. No instant answer. No visible support. They can't tell if this is a real business that will take care of them if something goes wrong. They close the tab and buy from a store that felt more responsive.

Customers Feel Forgotten After Purchase

Order confirmed. Nothing. No check-in. No delivery update. No "how did it go?" message. The customer feels like a transaction, not a relationship. That feeling is why they don't come back — and why they don't refer anyone.

Complaints Escalate Because No One Responded Fast Enough

A small problem — wrong size, delayed delivery, missing item — becomes a chargeback or a public complaint because no one caught it early. Fast, automated acknowledgment and resolution stops most complaints before they escalate.

94%

Of consumers say an online review has convinced them not to buy from a business. One pattern of slow responses — visible in your reviews — is actively turning away new customers before they ever speak to you.

47s

The response time that customers in ecommerce research associate with a "trustworthy" business. Not 8 hours. Not 2 hours. 47 seconds. CynAI responds in under 2 seconds — every time.

See CynAI respond in real time

Can't Afford to Hire More Support Staff

Your store is growing but your support volume is growing faster. Hiring another full-time agent costs $35,000–$55,000/year. That hire handles roughly 80 tickets a day. CynAI handles thousands — at a fraction of the cost — and never calls in sick.

Scaling the Store but Support Doesn't Scale With It

You double your traffic through ads or a viral product. Your support team is immediately overwhelmed. Customers get slow responses. Reviews suffer. The growth you worked for creates a customer experience problem that damages the brand you built.

No Data on Why Customers Are Leaving

You can see that customers leave. You can't see why. What questions weren't answered? What objections weren't addressed? What products confused them? Without structured conversation data, you're optimizing your store without knowing what's actually broken.

Competitors Are Automating — You're Still Manual

Right now, stores similar to yours are recovering carts automatically, answering product questions at 2am, and processing returns without staff. The gap between automated and manual retail operations is widening every month. The longer you wait, the more ground you give up.

$45K

Average annual cost of one full-time customer support hire in Canada — salary, benefits, onboarding, and management overhead. CynAI's Scale plan starts at $1,197/month and handles a volume no single hire could match.

∞

Simultaneous conversations CynAI can handle. No cap. No peak-season breakdown. No sick days. Your support capacity scales automatically with your store — without adding headcount.

Compare cost vs. hiring

Chat & Voice

Your Store Is Open 24 Hours. Is Your Support?

Right now, customers are visiting your store after hours, asking questions, and leaving without buying — because no one answered. CynAI’s chat and voice agents are live every hour your store is open, which is every hour of every day.

  • 💬  AI Chat Agent

Convert browsers into buyers — in real time

A conversational AI embedded directly in your storefront. It understands context, remembers what the shopper looked at, and handles everything from product discovery to post-purchase support — on any device, 24/7.

  • Proactive chat triggers based on behavior — scroll depth, time on page, exit intent
  • Handles product questions, order status, cart recovery, and returns via chat
  • Personalizes responses using browsing history and cart contents
  • Seamless handoff to human agents with full conversation context attached
  • Multilingual — detects and responds in the customer's language automatically
  • Live Preview — Cart Recovery
  • CynAI

Hi — I noticed you were looking at the Merino Wool Runner in Size 10. You left it in your cart. Want me to hold it for you?

  • Shopper

Is it true to size? I’m usually between a 10 and 10.5

  • CynAI

Good question — this style runs slightly narrow. Based on your previous order history, I’d suggest the 10.5. Want me to update your cart and apply your returning customer discount?

  • Shopper

Yes, do that

Avg Response
0 s
Resolution Rate
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Languages
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Always On
0 /7
  • 🎙️  AI Voice Agent

A phone line that never puts customers on hold

A fully conversational AI voice agent that answers every call instantly — no hold music, no IVR mazes. It understands spoken language naturally, resolves queries end-to-end, and escalates complex cases with a full call summary.

  • Natural voice conversations — not robotic menus or scripted prompts
  • Handles order status, returns, product queries, and account questions by phone
  • Zero hold time — every call answered instantly, every time
  • Escalates with a spoken and written summary so agents have full context
  • Works across inbound support and outbound cart recovery calls
  • Live Call Preview — Order Inquiry
  • Customer

“Hi, I ordered 3 days ago and I haven’t received a tracking number yet.”

  • CynAI Voice

“Got it — I can see Order #84291 shipped this morning. Your tracking number was sent to the email on file. Estimated delivery is Thursday. Is there anything else I can help with?”

  • Customer

“That’s the wrong email. Can you update it?”

  • CynAI Voice

“Absolutely. I’ll verify your identity and update it now. What email would you like to use going forward?”

Hold Time
0 s
Resolution Rate
0 %
Calls Answered
0 %
Always On
0 /7

CynAI Feature Suite

Every Pain Point Above Has a Specific Fix Below.

Nine tools. One suite. Each one built around a real retail problem — not a generic AI capability.

Cart Recovery Logic

Multi-touch recovery sequences that trigger the moment a shopper abandons — timed nudges via chat, email, and voice. Personalized to browsing history and cart value.

  • B2C · B2B
  • Also includes
  • Smart upselling at checkout — surfaces higher-value alternatives before purchase
  • Post-purchase follow-up — automated check-in 24–48hrs after delivery
  • Reminder sequences — re-engages window shoppers who visited 3+ times

Return Automation

CynAI validates the return request against your policy, issues the label, logs it in your system, and updates inventory — standard returns processed without staff involvement.

  • All Channels
  • Also includes
  • Post-return product match — suggests a replacement or exchange item automatically
  • Return reason capture — logs why items come back to inform buying decisions
  • Inventory restock trigger — returned items flagged for quality check and relisting

CynAI Voice

Answers every inbound call instantly. Handles order status, product Q&A, returns, and complaints. Escalates with full call summary when a human is genuinely needed.

  • Differentiator
  • Also includes
  • Outbound cart recovery calls — calls shoppers who abandoned high-value carts
  • Product recommendation by voice — guides callers to the right item by asking questions
  • Post-purchase voice follow-up — satisfaction check and upsell opportunity in one call

Product Q&A Assistant

Trained on your entire catalog, product specs, and customer reviews. Guides shoppers to the right product, reduces returns from wrong purchases, and increases average order value.

  • Always On
  • Also includes
  • Match product for customer — asks about use case, size, or preference to find the right fit
  • Product comparison — side-by-side breakdown of two or more items on request
  • Smart upselling — recommends add-ons and bundles based on what's in the cart

Real-Time Revenue Dashboard

See live data on abandoned carts recovered, support response times, resolution rates, and revenue attributed to CynAI. Built for store owners, not data analysts.

  • Live Metrics
  • Also includes
  • Revenue leak tracking — shows exactly where and when sales are being lost
  • Product performance signals — identifies which items generate the most support questions
  • Agent performance reports — resolution rate, response time, escalation frequency

Inventory Tracking & Low-Stock Alerts

CynAI monitors stock levels and automatically notifies shoppers when items they viewed are running low or back in stock — capturing demand before it walks out the door.

  • B2B · C2C
  • Also includes
  • Product recommendation on stockout — suggests the closest in-stock alternative immediately
  • Back-in-stock notification — automatic message to waitlisted shoppers when item returns
  • Low-stock urgency trigger — surfaces scarcity message to browsing shoppers in real time

Product Browsing Assistant

Asks targeted questions, filters your catalog, and surfaces the right product for each shopper. Reduces bounce from overwhelm and improves browse-to-buy conversion.

  • Revenue Driver
  • Also includes
  • Match product for customer — narrows selection by budget, use case, or past purchases
  • Smart upselling at checkout — adds relevant items to cart before the shopper completes
  • Saved preferences — remembers returning shoppers' product preferences for faster discovery

Email Automation

CynAI reads, understands, and responds to support emails in your brand voice. Resolves standard inquiries autonomously. Escalates with full context only when required.

  • 95% Resolution
  • Also includes
  • Post-purchase follow-up emails — delivery confirmation, review request, reorder nudge
  • Product recommendation in email — personalized suggestions based on order history
  • Reminder sequences — re-engages inactive customers with relevant catalog items

Human Handoff

When escalation is needed, CynAI passes the complete conversation — chat history, order data, customer sentiment — to your team. No re-explaining. No friction.

  • Enterprise
  • Also includes
  • Full context transfer — agent receives order history, conversation summary, and sentiment tag
  • Priority routing — high-value customers escalated first based on order value or LTV
  • Post-resolution follow-up — CynAI checks in after human resolution to confirm satisfaction

How It Works

Every Day You Wait Is Revenue Your Competitor Is Collecting.

CynAI connects to your existing store in four steps. No developer. No rebuild. No disruption to your current operation. Automation that starts recovering revenue immediately.

01

Connect Your Store

Shopify, WooCommerce, Magento, BigCommerce, or custom stack — CynAI connects via pre-built integrations. Your products, orders, and customer data are available to the agent from day one. No developer needed on your end.

  • ↳ Day 1 — hours, not days

02

Train CynAI on Your Business

We load your product catalog, FAQs, return policy, and brand voice into CynAI. It learns your store — not a generic retail template. Every answer it gives comes directly from your content, never from guesswork.

  • ↳ Day 1–2 — we handle this entirely

03

Go Live. Revenue Recovery Starts.

Chat, voice, and email agents activate together. Cart recovery triggers immediately. Product questions get answered in seconds. Returns process automatically. Your support backlog starts clearing from day one.

  • ↳ Day 2 — recovery begins immediately

04

Monthly Reports. Real Results.

Every month: carts recovered, revenue attributed, resolution rate, and escalation patterns — in plain language. Agreed improvements implemented as part of your plan. We track your numbers like they're our own.

  • ↳ Ongoing — partner model, not vendor

Revenue Leak Calculator

How Much Are You Losing Right Now?

Enter your store’s numbers. This calculator uses standard ecommerce industry benchmarks — not inflated projections.

Estimated Monthly Revenue Lost to Cart Abandonment

$0

based on your numbers

CynAI Recovery Potential (40% recovery rate)

$0

recovered per month

Book a Free Revenue Audit

The 40% recovery rate is a commonly cited benchmark in ecommerce automation research. Your actual results will vary based on store type, product category, audience, and implementation quality. We’ll give you a realistic projection during your audit.

Who We Serve

B2B. B2C. C2C. One Suite That Fits Every Commerce Model.

  • Your Challenges
  • Bulk order queries and RFQs overwhelming your sales team
  • Procurement teams need product specs at odd hours
  • Reorder timing managed manually by account managers
  • Complex integrations with buyer ERPs and procurement portals
  • Account health monitoring at scale is time-intensive
  • How CynAI Helps
  • Instant product spec and compliance Q&A — 24/7 for procurement teams
  • Automated bulk order intake and pre-qualification via chat or voice
  • Smart reorder nudges based on purchase history and inventory cycles
  • RFQ intake, data capture, and routing without sales team involvement
  • Account health signals with proactive outreach for at-risk accounts
  • Your Challenges
  • High cart abandonment eating your paid ad ROI
  • Support volume spikes during sales and peak season
  • Returns handled manually — slow, costly, and friction-heavy
  • Shoppers leaving without buying because no one answered their question
  • No visibility into where revenue is actually being lost
  • How CynAI Helps
  • Multi-touch cart recovery via chat, email, and outbound voice
  • Instant support at any hour — 1.2s average response time
  • Automated returns: validation, label issuance, inventory update
  • Product Q&A trained on your catalog, specs, and reviews
  • Real-time dashboard showing exactly where revenue is leaking
  • Your Challenges
  • Dispute resolution bottlenecks slowing transaction velocity
  • Seller onboarding friction reducing supply quality and speed
  • Buyer support queries at scale with a small internal team
  • Trust gaps between buyers and sellers affecting conversion
  • Policy enforcement and fraud flags at volume
  • How CynAI Helps
  • AI-mediated dispute intake and resolution for standard cases
  • Guided seller onboarding via chat — policy Q&A, listing help
  • Automated buyer support for orders, disputes, and account issues
  • Trust-building post-transaction follow-ups for repeat engagement
  • Behavioral flags for high-risk transactions routed to human review

Transparent Pricing

Know Exactly What You're Getting Before You Sign Anything.

Click any plan to see exactly what’s included — setup process, deliverables, integrations, and support. No hidden fees. All plans include a free 30-minute revenue audit before you commit.

  • Starter

Launch

For Shopify and WooCommerce stores ready to automate support and recover lost carts.

$497

per month

  • See what's included
  • What You Get
  • CynAI Chatbot — unlimited conversations on site widget, WhatsApp, Messenger, SMS. Adding channels increases testing and monthly maintenance — reflected in monthly fee.
  • Cart Recovery Logic — 3-touch automated sequence via chat and email
  • Product Q&A Assistant — trained on your catalog, FAQs, and documentation
  • Email Automation — up to 1,000 support tickets/month, autonomous resolution
  • Basic Revenue Dashboard — response times, resolution rate, carts recovered
  • One-Time Setup (Standard)
  • Project scoping — goals, use cases, channel selection, compliance review
  • Data ingestion — site pages, FAQs, product documentation, existing support tickets
  • Prompt engineering & initial training — brand voice calibration, tone configuration
  • QA testing & deployment — scenario testing, edge case review, staging preview

Setup fee quoted separately after discovery call. Complexity, number of pages ingested, and channel count affect the final figure.

  • Integration
  • Included in standard setup: Basic calendar / booking, CRM contact push (one-way)
  • Advanced or two-way integration (Salesforce, HubSpot, Klaviyo, Shopify flow, etc.) — quoted separately during discovery
  • Admin Handover
  • Admin logs — full conversation logs with resolution tagging
  • Simple admin guide — how to update FAQs, adjust tone, add new content
  • Initial performance baseline report — resolution rate, response time, recovery results from week one
  • Monthly Deliverables & Support
  • 2 scheduled updates per month — content updates, prompt refinements, FAQ additions
  • Monthly performance report — key metrics, what's working, recommendations
  • Agreed optimizations implemented as part of monthly maintenance

Volume and complexity: monthly pricing scales with average monthly conversation volume, number of active integrations, and any compliance requirements.

  • Security, Privacy & Ownership
  • Data handling: We follow secure ingestion and storage practices. You control which sources are included and what the agent may disclose.
  • Compliance: For regulated data (PII, health, finance) we'll propose controls and addenda during the discovery call.
  • Ownership: our data, your content. You retain full ownership of all training inputs and conversation logs.
Book Free Audit — Launch Plan
  • Growth

Scale

For growing retail brands adding voice AI, full automation, and multi-channel intelligence.

$1,197

per month

  • See what's included
  • What You Get — Everything in Launch, Plus:
  • CynAI Voice Agent — 24/7 inbound voice support and outbound cart recovery calls
  • Return Automation — full policy engine, label issuance, inventory sync
  • Inventory & Low-Stock Alerts — proactive shopper notifications
  • Product Browsing Assistant Product Browsing Assistant
  • Advanced Revenue Metrics Dashboard — channel breakdown, attribution, trends
  • Multi-channel active: Chat + Voice + Email operating as one unified agent
  • CynAI Voice — One-Time Setup
  • Project scoping — call flows, use cases, escalation rules, compliance review
  • Site pages, FAQ, and documentation ingestion for voice-specific knowledge base
  • Voice configuration — choose a voice profile, accent, and tone aligned to your brand
  • QA scenario testing — test against 30+ retail call scenarios before launch
  • Staging preview — live call testing environment before full deployment
  • Post-launch admin handover — admin logs, admin dashboard walkthrough, operations guide
  • Integration
  • Included in standard setup: Advanced two-way CRM sync (contact, order, and ticket data), telephony setup and configuration
  • Platform approvals, carrier setup, and SMS compliance — quoted separately based on region and provider
  • Additional platform integrations (ERP, WMS, custom webhooks) — scoped and quoted during discovery
  • Admin Handover
  • Post-launch admin logs — full chat and voice logs with outcome tagging
  • Admin dashboard walkthrough — live session with your team on managing and updating CynAI
  • Operations guide — step-by-step documentation for your team
  • Monthly Deliverables & Support
  • 4 scheduled updates per month — content, prompts, call flows, and channel adjustments
  • Monthly performance report — full channel breakdown with optimization recommendations
  • Monthly strategy call — 30 minutes with your Chatpliance account lead
  • Agreed implementation of optimizations included in monthly maintenance
  • Security, Privacy & Ownership
  • Data handling: Secure ingestion and storage. You control data sources and agent disclosure scope.
  • Compliance: For regulated data (PII, health, finance), controls and addenda proposed during discovery.
  • Ownership: All training data, conversation logs, and configurations remain yours.
Book Free Audit — Launch Plan
  • Enterprise

Command

For multi-location retailers, large ecommerce operations, and B2B distributors at scale.

Custom

scoped to your operation

  • See what's included
  • What You Get — Everything in Scale, Plus:
  • Dedicated CynAI implementation team — assigned to your account from scoping to launch
  • Custom AI training — deep catalog training, proprietary data integration, brand tone modeling
  • CynAI Agents — full omnichannel suite across all customer touchpoints
  • Custom integrations — ERP, CRM, WMS, custom data pipelines, legacy systems
  • SLA-backed uptime guarantee — response time and availability commitments in writing
  • Setup & Onboarding
  • White-glove onboarding — full project management from scoping through deployment
  • Multi-site or multi-region configuration — location-aware agent routing and language handling
  • Voice configuration — full call flow design, QA testing suite, staging environment, multi-line setup
  • Post-launch admin handover — complete admin dashboard, operations guide, team training sessions
  • Monthly Deliverables & Support
  • Unlimited scheduled updates — changes implemented within agreed SLA windows
  • Monthly performance report — full attribution analysis, channel performance, and strategic recommendations
  • Quarterly business review — roadmap alignment, expansion planning, ROI analysis
  • Priority support — dedicated contact, escalation path, and response SLA
  • Security, Privacy & Ownership
  • Enterprise data handling: Custom data residency options, secure ingestion pipelines, audit logging.
  • Compliance: Full DPA, BAA for health data, SOC 2 aligned practices — controls proposed and documented during discovery.
  • Ownership: Full data portability. All models, logs, and configurations remain your property.
Talk to Our Enterprise Team

Volume & Complexity

Monthly pricing scales with average monthly conversation volume, number of active integrations, and complexity of compliance requirements. We'll give you a fixed monthly figure after the discovery call — no surprises.

Security & Privacy

You control which sources the agent can access and what it may disclose. For regulated data (PII, health, financial), we propose appropriate controls and data processing addenda during your discovery call.

All Plans Include

A free 30-minute revenue audit before you commit. Monthly performance report with recommendations. Implementation of agreed changes. No lock-in contracts — cancel with 30 days notice.

Thought Leadership

Bring Chatpliance to Your Stage. Your Audience Loses Money Without This.

Ecommerce founders and retail event organizers — your audience is losing revenue to problems that have already been solved. Chatpliance delivers sessions built around real data, live demonstrations, and actionable frameworks your attendees can implement immediately.

 

We don’t do slides-only presentations. Every session includes a live CynAI demo, audience-specific revenue calculations, and a clear next step for every attendee.

  • "The Revenue Leak Most Ecommerce Stores Don't Know They Have"
  • "Cart Abandonment Is Not a Traffic Problem — It's a Response Problem"
  • "Why Your Customers Are Calling Competitors at 11pm"
  • "Real-Time Retail Intelligence: What Your Analytics Aren't Showing You"
  • "The Revenue Leak Most Ecommerce Stores Don't Know They Have"
Request Speaking Information

Host a Chatpliance Education Session

We bring live demos, real numbers, and an audience-first format. Your attendees leave with a clear picture of where their revenue is going — and a concrete plan to recover it.

Invite Us to Speak

Ecommerce conferences · Shopify meetups · Retail summits · Business accelerators · Chamber of commerce events · Founders & operators groups

How Clients Experience Us

We Want Every Client to Feel Like They Have a Revenue Partner — Not a Vendor.

01

A Partner, Not a Vendor

Clients should feel they have someone invested in their revenue numbers — not just their subscription. We're not here to set it up and disappear. We track performance, report monthly, and push for better results proactively.

02

Retail Fluent

When a client speaks to Chatpliance, they should feel immediately understood. We know what cart abandonment costs. We know what a 12-hour response time does to a 5-star review. We speak retail, not AI.

03

Honest About What's Real

We don't promise results we can't defend. We use industry benchmarks, not inflated projections. We tell clients what their audit actually shows — including when we're not the right fit for them yet.

Visual Direction

Images That Build Instant Credibility

Every image on your site should reinforce one message: you understand retail and ecommerce at an operational level — not as a concept.

Live Dashboard Screenshots

Actual CynAI dashboard showing cart recovery rates, response times, and revenue recovered. Real UI with real numbers — not stock data charts or generic graphs.

  • Hero · Features

Real Retail Operations

Warehouse teams packing orders, a founder reviewing their Shopify dashboard, a customer service desk. Diverse, real-looking people running actual businesses. No corporate stock photography.

  • Problem · About

CynAI in a Real Storefront

Mockup showing the CynAI chat bubble on an actual Shopify product page, a cart recovery message appearing, a voice call transcript. Context-specific — not generic chatbot UI on a white background.

  • Solutions · How It Works

Before & After Metrics

Clean, annotated graphs showing cart recovery improvement, response time reduction, and revenue increase over 30/60/90 days. Simple and labeled for non-technical audiences.

  • Pricing · Case Studies

Speaking & Events

The Chatpliance founder or team presenting at an ecommerce conference, running a live demo on stage, engaging a room of operators. Positions you as a thought leader — not just a service provider.

  • Speaking · About

The Moment of Resolution

A customer getting an instant chat reply. An order confirmation on a phone screen. A return label appearing in an inbox. These are the outcomes your clients are buying — show them in visual form.

  • Testimonials · CTA

About Chatpliance

We Built CynAI Because We Saw How Much Retail Revenue Gets Left Behind.

Chatpliance Consultancy was founded in London, Ontario with one specific observation: retail and ecommerce businesses were losing significant revenue to problems that already had solutions — abandoned carts, unanswered product questions, slow return processing, and support delays that cost them 5-star reviews and repeat customers.

The tools existed. The automation was proven. But most retail businesses didn’t have the technical resources to implement it, and most AI agencies weren’t focused enough on retail to do it well. Chatpliance was built to close that gap.

We developed CynAI — a retail-first AI suite that combines chat, voice, and email automation into one system trained specifically for the way retail and ecommerce businesses operate. Not a generic chatbot. Not a repurposed enterprise tool. A system built around the retail customer journey from browse to buy to return.

Today we work with B2B, B2C, and C2C commerce brands — from Shopify stores scaling past their first million to multi-location retail operations that need enterprise-grade AI without enterprise-grade complexity.

Our standard: every client gets a monthly performance report, scheduled updates, and a team that tracks their numbers like it’s our own business. We don’t set it and disappear.

Book a Free Revenue Audit

Retail-First, Always

Every feature in CynAI was designed around how retail and ecommerce businesses actually work — not adapted from a generic enterprise tool. We speak cart abandonment, AOV, return rates, and SKUs — not abstract AI concepts.

We Use Real Numbers

We don't make claims we can't back up. Every benchmark on this site comes from published ecommerce research. We'll show you our data sources and give you realistic projections — not inflated promises — during your discovery call.

Ongoing Partnership, Not a Setup Fee

Our engagement doesn't end at launch. We deliver monthly performance reports, implement agreed optimizations, and schedule regular updates. Your results improve over time — that's the model.

You Own Your Data

Your training data, conversation logs, and configurations are yours. We follow secure ingestion and storage practices. You control what the agent can access and what it may disclose to customers.

Average time from setup to live
0 h
Commerce models served: B2B, B2C, C2C
0
CynAI features built for retail operations
0
Lock-in contracts — cancel with 30 days notice
0

Frequently Asked Questions

Questions We Get Asked Before Every Discovery Call.

Straight answers. No sales language.

CynAI is Chatpliance’s AI suite built specifically for retail and ecommerce. It handles three things: customer-facing conversations (chat, voice, email), revenue recovery (cart abandonment, upselling, post-purchase follow-up), and operational automation (returns, inventory alerts, product Q&A). It’s not a single chatbot — it’s a coordinated system of agents working across your store’s channels.

Standard setup is 48 hours from onboarding call to live. This covers connecting your store, ingesting your product catalog and FAQs, configuring brand voice, QA testing, and deployment. More complex setups — multiple integrations, voice configuration, or large catalogs — may take 3–5 business days. We’ll give you a specific timeline after the discovery call.

No. CynAI connects to Shopify, WooCommerce, Magento, and BigCommerce through pre-built connectors and APIs. You don’t need to rebuild your store, change platforms, or hire a developer. Our team handles the full technical setup. After launch, managing CynAI is done through an admin dashboard — no coding required.
CynAI integrates with Shopify, WooCommerce, Magento, BigCommerce, and custom-built stacks via API. For CRM, it connects with Salesforce, HubSpot, Klaviyo, and Zendesk. Basic calendar/booking and one-way CRM contact push are included in standard setup. Advanced two-way sync and additional integrations are scoped and quoted during the discovery call.
CynAI runs on site widget, WhatsApp, Messenger, SMS, email, and voice (inbound and outbound calls). You can start with one channel and add more over time. Adding channels increases testing complexity and monthly maintenance — this is reflected transparently in your monthly fee.
When a shopper abandons their cart, CynAI triggers a multi-touch recovery sequence — a timed series of messages via chat, email, and optionally voice. Each message is personalized based on what was in the cart, the shopper’s browsing history, and their customer profile. The sequence timing and messaging are configured to your brand during setup.
Yes. During setup, we ingest your site pages, product catalog, FAQs, return policy, and any documentation you provide. CynAI is trained on this data so it can answer product-specific questions, apply your return policy correctly, and respond in your brand voice. You can update this content at any time through the admin dashboard or via your scheduled monthly updates.
CynAI escalates to a human agent with full conversation context — the chat history, order data, and a sentiment tag so your team knows the emotional state of the customer before they take over. The customer doesn’t need to repeat themselves. Escalation thresholds are configured by you during setup — you decide what goes to a human and what CynAI handles autonomously.
You own all of it. Your training data, conversation logs, and configurations remain your property. We follow secure ingestion and storage practices. You control which sources the agent can access and what it may disclose to customers. For regulated data (PII, health, financial), we propose appropriate controls and data processing addenda during the discovery call.
Every plan includes scheduled monthly updates (2 on Launch, 4 on Scale), a monthly performance report with resolution rate, response times, carts recovered, and optimization recommendations, and implementation of agreed changes as part of maintenance. Scale plan clients also get a monthly 30-minute strategy call with your Chatpliance account lead.
The setup fee is quoted separately after the discovery call. It covers project scoping, data ingestion, prompt engineering, initial training, QA testing, and deployment. The final figure depends on the number of pages ingested, channels configured, integration complexity, and whether voice is included. We give you a fixed quote — no hourly billing.
You can cancel with 30 days notice — no lock-in contracts. If you cancel, we provide a full data export of your conversation logs, training inputs, and configurations. Your data is yours before, during, and after the engagement.

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