CYNAI is an agentic AI that doesn’t just suggest replies, it understands intent, takes action from end to end, and only escalates truly complex cases to humans. It solves issues automatically, triage ticket intelligently. That means faster resolutions and fewer handoffs for your team.
We train CYNAI on a combination of your historical support tickets (de-identified) plus industry best practices in email, chat, and voice support—continually fine-tuning to your brand’s voice and policies.
Chatpliance intergrates seamlessly with existing customer support beyond your existing helpdesk. CYNAI plugs into Zendesk, Salesforce, Intercom, Microsoft Dynamics, or any IMAP/SMTP email system—no custom code required.
No—CynAI can suggest articles and also draft replies, clarify queries, perform quick lookup, and automatically send responses when enabled.
We recommend at least 5,000 past tickets for optimal initial accuracy, but CYNAI can start helping with as few as 1,000—and it learns continuously as you go.
CynAI integrates seamlessly with your existing systems through secure APIs, ensuring smooth data flow and minimal setup.
Anything you allow—FAQs, wikis, ticket transcripts, product documentation, CRM records, and even your legacy chat logs or voice-to-text transcripts.
CynAI comes pre-trained but can be fine-tuned to match your brand’s tone, policies, and customer interaction style.
No—CynAI Email handles deflection directly in your inbox. For on-site chat deflection, you can enable CynAI Chat, but email alone can reduce 60–80% of tickets.
It’s typically a 2–4-week process: we onboard your helpdesk, ingest past tickets, configure CYNAI flows, run a short pilot, then go live—supported by our Customer Success team every step of the way.
CynAI support email, live chat, SMS, Slacks, Voice, and any platform that integrates via API or inbox—all unified within the Chatpliance Consultancy Dashboard.
Use CYNAI uses AI that feels natural—responding with clear, human-like language, asking the right follow-up questions, and only escalating to an agent when needed. Every interaction is designed to feel helpful, consistent, and personalized—so your customers get fast answers without losing the human touch.
Use CYNAI uses AI that feels natural—responding with clear, human-like language, asking the right follow-up questions, and only escalating to an agent when needed. Every interaction is designed to feel helpful, consistent, and personalized—so your customers get fast answers without losing the human touch.
Yes! Chatpliance Consultancy is designed to handle complex B2B Support needs. CynAI learns from the historical data to deliver accurate, context-aware responses, automating resolutions and reducing the workload for your team. Your support agent can also access CynAI directly in Slack to quickly search your knowledge base and get instant answers without switching tools.
We offer services based on how robust the workflow is.
CynAI is our intelligent AI automation solution designed to handle customer interactions efficiently while improving overall response times.
Agentic AI can autonomously understand, plan, and execute support tasks resolving entire tickets without rule-based decision trees.
It’s CynAI’s ability to read and interpret human language recognizing intent, extracting key details, and generating coherent, context-aware replies.
