FAQ
Everything you need to know about Chatpliance Inc, CynAI, Revex, and how the process works. If your question is not here, book a call — we answer everything live.
Most AI companies sell you a tool, complete a setup, and move on. Chatpliance Inc stays. Every client receives monthly performance reports, scheduled updates, and a team that treats your results as their own responsibility. We measure our success by revenue recovered and costs reduced — not features deployed.
Most businesses are live within 48 hours of the discovery call. Day 1: we connect your systems via pre-built integrations. Day 1–2: we ingest your catalog, FAQs, and brand voice. Day 2: your AI goes live after your written approval. The timeline depends on your tech stack complexity, but 48 hours is our standard.
No. CynAI connects to your existing systems through pre-built integrations. There is nothing for your team to install, configure, or maintain. We handle the entire technical process. You review and approve before anything goes live.
Yes. While our flagship product is built for retail and ecommerce, our AI automation framework applies to any business that engages customers. We serve professional services, hospitality, healthcare administration, B2B distributors, logistics, and more. Book a discovery call to discuss your specific operation.
The industry benchmark is 15–40% of abandoned carts recovered. Our average across clients is 40%. Your actual rate depends on your product category, average order value, and how quickly recovery sequences trigger. We will give you a realistic projection — not a marketing estimate — during your free audit.
Yes. CynAI scales to unlimited simultaneous conversations instantly. There is no capacity limit, no degradation in response quality, and no additional cost for volume spikes. Peak periods are where CynAI delivers the most value — when your human team is most overwhelmed.
No — and we are clear about this. CynAI handles standard, repetitive queries automatically so your human team focuses on complex issues that require judgment, empathy, or decision-making. Most clients see a 78–80% reduction in ticket volume, not a reduction in their team.
You receive a full export of all your data within 7 business days of cancellation. We delete your data from our systems within 30 days — confirmed in writing. Your data is never used to train models for other clients. Full data portability is guaranteed in your Terms and Conditions.
The monthly fee covers ongoing operations. The setup fee covers project scoping, data ingestion, prompt engineering, QA testing, and deployment — and is quoted after your discovery call based on your store complexity, number of pages ingested, and channel count. There are no surprise invoices.
Yes. Chatpliance Inc operates in full compliance with PIPEDA and CASL (Canada), CCPA and CAN-SPAM (USA), GDPR where applicable (EU), and the NDPR framework (West Africa). For regulated data including health and financial records, we propose specific controls and a Data Processing Addendum during discovery.
Every month you receive a performance report showing: carts recovered and revenue attributed, AI resolution rate and escalation patterns, response time benchmarks, and agreed optimisations implemented. Reports are written in plain language — no data science background required to understand them.
Cancel with 30 days written notice. No cancellation fees. No penalties. No lock-in. Your monthly fee is fixed and confirmed before you go live. Pricing scales with volume — discussed transparently during onboarding so there are never any surprises on your invoice.
Book a 30-minute call. We answer everything live — no chatbot, no sales script, no obligation to move forward.
