One embeddable widget. Order tracking, cart recovery, AI recommendations, and an intelligent salesperson that supports and sells 24/7. Live in under 2 minutes.
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Platform Metrics
Revenue Tracked
Carts Recovered
AI Conversations
Orders Tracked
Avg Cart Recovery
Conversion Lift
AI Support Rate
Avg Integration
The Problem
Most retail and ecommerce owners know something is wrong. They can see it in the numbers. What they don’t always see is exactly where — or what it costs them each month to leave it unfixed.
You spend on ads. Visitors arrive. 70% leave without buying. Without automated recovery — cart nudges via chat, email, and voice — that ad spend is partially wasted every single day.
A shopper has a question at 10pm. No one answers. By morning they've bought from a competitor. Every unanswered product question is a sale that left your store and went somewhere else.
A customer buys once. No follow-up. No check-in. No reorder nudge. They forget you exist. Repeat purchase rate is one of the strongest revenue levers in retail — and most stores leave it unmanaged.
Shoppers buy one item when they could have bought three. Without a product recommendation engine or smart upselling at checkout, your AOV stays flat while your cost of acquiring each customer keeps rising.
Of shoppers who add to cart leave without completing the purchase. For a store doing $100K/month, that's roughly $233K in annual revenue sitting in abandoned carts — before any recovery automation.
Customers who had a bad post-purchase experience — slow response, hard return, no follow-up — will not buy again. Repeat customers cost 5x less to retain than acquiring a new one.
Black Friday, holiday sales, product launches — your support volume spikes and your team can't keep up. Tickets pile up. Response times stretch. Customers leave bad reviews. The busiest days become the most damaging ones.
"Where is my order?" "What's your return policy?" "Do you have this in size 8?" Your staff answers these manually, all day, every day — instead of focusing on work that actually requires human judgment.
A customer requests a return. A staff member reads it, verifies the policy, writes back, issues the label, updates the inventory. That's 20 minutes of labor per return. Multiplied by every return your store processes this month.
Customers ask questions your catalog doesn't answer. Products sell out silently. Complaints repeat without anyone noticing the pattern. Without structured data from every customer interaction, you're making buying and merchandising decisions blind.
Average staff time spent per manual return — policy check, response, label issuance, inventory update. CynAI handles standard returns in under 60 seconds with zero staff involvement.
Industry average retail support response time. A customer deciding whether to buy from you will not wait 8 hours for an answer. Speed of response is a conversion variable — not just a service metric.
A customer waited 14 hours for a reply. They didn't get an answer in time. They left a 1-star review. That review is now the first thing the next 50 visitors read before deciding whether to buy. One slow response cost you far more than one sale.
A shopper is interested but uncertain. No live chat. No instant answer. No visible support. They can't tell if this is a real business that will take care of them if something goes wrong. They close the tab and buy from a store that felt more responsive.
Order confirmed. Nothing. No check-in. No delivery update. No "how did it go?" message. The customer feels like a transaction, not a relationship. That feeling is why they don't come back — and why they don't refer anyone.
A small problem — wrong size, delayed delivery, missing item — becomes a chargeback or a public complaint because no one caught it early. Fast, automated acknowledgment and resolution stops most complaints before they escalate.
Of consumers say an online review has convinced them not to buy from a business. One pattern of slow responses — visible in your reviews — is actively turning away new customers before they ever speak to you.
The response time that customers in ecommerce research associate with a "trustworthy" business. Not 8 hours. Not 2 hours. 47 seconds. CynAI responds in under 2 seconds — every time.
Your store is growing but your support volume is growing faster. Hiring another full-time agent costs $35,000–$55,000/year. That hire handles roughly 80 tickets a day. CynAI handles thousands — at a fraction of the cost — and never calls in sick.
You double your traffic through ads or a viral product. Your support team is immediately overwhelmed. Customers get slow responses. Reviews suffer. The growth you worked for creates a customer experience problem that damages the brand you built.
You can see that customers leave. You can't see why. What questions weren't answered? What objections weren't addressed? What products confused them? Without structured conversation data, you're optimizing your store without knowing what's actually broken.
Right now, stores similar to yours are recovering carts automatically, answering product questions at 2am, and processing returns without staff. The gap between automated and manual retail operations is widening every month. The longer you wait, the more ground you give up.
Average annual cost of one full-time customer support hire in Canada — salary, benefits, onboarding, and management overhead. CynAI's Scale plan starts at $1,197/month and handles a volume no single hire could match.
Simultaneous conversations CynAI can handle. No cap. No peak-season breakdown. No sick days. Your support capacity scales automatically with your store — without adding headcount.
Solutions
No login required. Customers ask where their order is — Revex answers instantly with live tracking status. "Order #1042 is out for delivery — arriving today by 6pm."
Automated email sequences at 1hr, 24hr, and 48hr. Average 34% cart recovery rate. Personalised to each shopper's cart, browsing history, and customer value.
Handles 80% of support queries automatically. Trained on your catalog, FAQs, and policies. Stays on-brand and never invents information about your products.
GPT-4o powered recommendations shown inside the chat widget. Surfaces the right product at the right moment — 3.2× conversion lift on average across all stores.
Proactively closes deals 24/7 — creates discount codes on the fly, handles objections, and guides shoppers to purchase. Triggers on cart value, exit intent, and browse depth.
Under 200ms load time. Works on Shopify, WooCommerce, BigCommerce, Magento, Squarespace, and custom stores. Paste one code snippet and your AI is live instantly.
Revenue Leak Calculator
We design, deploy, and manage intelligent AI systems that eliminate repetitive work and accelerate revenue — for businesses of every type and size.
Estimated Monthly Revenue Lost
based on your numbers
CynAI Recovery Potential (40% Rate)
recovered per month
The 40% recovery rate is a commonly cited benchmark in ecommerce automation research. Your actual results will vary. We will give you a realistic projection during your free audit.
The free revenue audit takes 30 minutes. We show you exactly where your business is losing money and what it takes to recover it — no obligation to move forward.
