CynAI Platform
CynAI is Chatpliance’s AI platform for retail, ecommerce, and beyond. Built to recover revenue, automate support, and grow your business around the clock.
The 10 Features
Multi-touch recovery sequences via chat, email, and voice the moment a shopper abandons. Personalised to browsing history and cart value. Average 40% recovery rate across all clients.
Every inbound call answered instantly. Zero hold time. Handles order status, returns, product questions, and complaints. Escalates with full call summary when needed.
CynAI validates returns against your policy, issues labels, updates inventory, and notifies customers. Standard returns resolved in under 60 seconds without any staff involvement.
AI-powered upsell engine identifies what each shopper is most likely to buy next and presents it at the moment of purchase. GPT-4o powered. Average 3.2× conversion lift.
Trained on your product catalog, FAQs, and documentation. Answers every product question accurately, in your brand voice, at any hour — without confusing products or inventing information.
Live data on carts recovered, resolution rates, response times, and revenue attributed to CynAI. Built for business owners — plain language, no data science degree required.
Proactive low-stock alerts sent to shoppers browsing out-of-stock items. Automatic back-in-stock notifications. Demand forecasting signals for your purchasing team.
Intelligent email handling for support, order updates, return confirmations, and follow-ups. Up to 1,000 support tickets resolved per month without staff involvement.
When a conversation requires a human, CynAI escalates immediately — with full context, conversation history, and a recommended resolution path. No cold handoffs, no lost context.
An always-on guide that helps shoppers navigate your catalog, compare options, and find exactly what they need. Reduces search abandonment and improves time-to-purchase.
Full AI Coverage
CynAI’s automation framework applies across all industries. If your business engages customers and generates revenue, CynAI is built for you.
Chat & Voice
Right now, customers are visiting your store after hours, asking questions, and leaving without buying — because no one answered. CynAI’s chat and voice agents are live every hour your store is open, which is every hour of every day.
A conversational AI embedded directly in your storefront. It understands context, remembers what the shopper looked at, and handles everything from product discovery to post-purchase support — on any device, 24/7.
Hi — I noticed you were looking at the Merino Wool Runner in Size 10. You left it in your cart. Want me to hold it for you?
Is it true to size? I’m usually between a 10 and 10.5
Good question — this style runs slightly narrow. Based on your previous order history, I’d suggest the 10.5. Want me to update your cart and apply your returning customer discount?
Yes, do that
A fully conversational AI voice agent that answers every call instantly — no hold music, no IVR mazes. It understands spoken language naturally, resolves queries end-to-end, and escalates complex cases with a full call summary.
“Hi, I ordered 3 days ago and I haven’t received a tracking number yet.”
“Got it — I can see Order #84291 shipped this morning. Your tracking number was sent to the email on file. Estimated delivery is Thursday. Is there anything else I can help with?”
“That’s the wrong email. Can you update it?”
“Absolutely. I’ll verify your identity and update it now. What email would you like to use going forward?”
Not in retail or ecommerce? Chatpliance Inc serves hospitality, professional services, healthcare administration, logistics, real estate, and any business that engages customers at scale. Talk to us about your specific operation →
The free revenue audit takes 30 minutes. We show you exactly where your business is losing money and what it takes to recover it — no obligation to move forward.
