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Last updated August 2025.

Privacy Policy

Our commitment to protecting your personal information and privacy rights

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  • Our Privacy Commitment

At Chatpliance Consultancy (“Chatpliance,” “we,” “us,” “our”), safeguarding your personal data, including when you are using this websites, our products, or our services (collectively, the services). Chatpliance Consultancy offering an end to end platform for automation that has its main office in Canada.

Chatpliance Consultancy is incorporated in Canada 1737 Richmond St. Unit 9 London, ON, N5X 3Y2.

  • Personal Information We Process on Behalf of Our Customers

At Chatpliance Consultancy, we partner with businesses to deliver AI-powered support—so when it comes to personal data captured through our platform, Our SEO Analyst ensures compliance while we act purely as a data processor under your company’s direction. In other words:

  • Our customers decide what personal information is collected and how it’s used.
  • We follow their instructions and never use that data for our own purposes.
  • If you have questions about how your personal data is handled or shared, please contact the company you’re working with directly or review their privacy policy.
  • Chatpliance Google Connector

Our Google integration (the “Chatpliance Google Connector“) uses Google APIs in full compliance with the Google API Services User Data Policy

  • What This Policy Does Not Cover

Other Sites & Services:
Any websites, products, or features that have their own privacy notices—or that are run by companies other than Chatpliance Consultancy—are governed by their own statements, not this one.

Customer-Directed Processing:
When we handle personal data strictly on behalf of one of our business customers (acting as a data processor or service provider), our customers’ privacy policies and instructions take priority. See “Personal Information We Process on Behalf of Our Customers” above for details.

By using or accessing our Services, you confirm that you’ve read and understood this Policy. Any questions or disputes about privacy will be resolved under this Policy and the applicable service terms (including any limits on liability or dispute-resolution procedures).

  • Consent and Purpose

When you provide us with personal information—whether by requesting a demo, subscribing to our newsletter, or engaging with our AI support agent, CynAI—you are giving your express or implied consent for us to collect, use, and disclose that information in the ways described here. We collect data solely to deliver, maintain, and enhance our AI-powered customer support platform, to respond to your inquiries, and to keep you informed of product updates and service announcements that you have expressly opted to receive.

  • Information We Collect

We automatically collect certain device and usage information when you use or interact with our Services.

The information we collect includes:

  • Information about the products or services you looked at or searched for and the Services you used, including time spent and other statistical information.
  • Details about your computers, devices, applications, and networks, including internet protocol (IP) address, cookie identifiers, mobile carrier, Bluetooth device IDs, mobile device ID, mobile advertising identifiers, MAC address, IMEI, Advertiser IDs, and other device identifiers.
  • Details about your Internet, app, or network usage.
  • Performance information, crash logs, and other aggregate or statistical information.

 

Information You Provide to Us
When you interact with Chatpliance Consultancy—whether you browse our website, request a demo, sign up for a newsletter, attend an event, or use our AI email support—you may share personal details so we can serve you better. This information can include:

 

  • Contact Details: Your name, email address, phone number, and mailing address
  • Professional Details: Company name, job title, department, and role
  • Marketing Preferences: How and when you’d like to hear from us
  • Login & Security Data: Usernames, passwords, API keys, or other authentication tokens
  • Payment Information: Credit/debit card or bank account details and billing address (when you purchase services)
  • Job Applicant Info: If you apply to join Chatpliance Consultancy, we collect your resume, work history, education, desired salary, visa status
  • User-Generated Content: Anything you post in surveys, chat features, forums, or other interactive areas
  • How We Use Your Personal Information

At Chatpliance Consultancy, we respect your privacy and only process personal data where we have a legal basis—whether that’s to fulfill our contract with you, our legitimate business interests, or your consent. Here’s a straightforward overview of why and how we use the information you provide:

Improve & Develop Our Services
Respond to Your Requests
Send Marketing & Updates
Personalize Advertising & Offers

Manage Events & Webinars
Meet Legal & Compliance Obligations
Process Job Applications
Support Other Business Purposes

No Automated Decisions
We do not make any solely automated decisions that affect you. Every decision involving your personal data receives human oversight.

  • Your Privacy Rights & Choices

Depending on where you live, you may have rights over the personal data we hold about you. Here’s a quick overview:

  • Know What We Have – Ask for details on the personal information we’ve collected
  • Access Your Data – Request a copy of the personal information we process about you
  • Fix Mistakes – Ask us to correct or complete any inaccurate data
  • Delete Your Data – Request that we erase your information when it’s no longer needed
  • Limit How We Use It – Ask us to restrict certain processing activities
  • Port Your Data – Get your information in a machine-readable format
  • Object to Processing – Tell us to stop processing your data
  • Withdraw Consent – If we relied on your consent, you can revoke it at any time

No Automated Decisions
We do not make any solely automated decisions that affect you. Every decision involving your personal data receives human oversight.

  • Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements—typically no longer than 24 months after your last interaction. We protect your data with industry-standard measures, including encryption both in transit and at rest, strict access controls.

  • Contact Us

Email:
Info@chatplianceconsultancy.com

Address:
1737 Richmond Street Unit #9
London, ON, N5X 3Y2
Canada

Company Landing Page:
https://chatplianceconsultancy.com/